About Our Products
What is Dysphagia?
Dysphagia is a medical term for difficulty swallowing. It can make eating and drinking challenging and potentially dangerous. Our thickener is designed to help people with dysphagia consume liquids more safely by increasing their viscosity.
How does Naturally Thick work?
Our thickener works by binding with liquids to increase their viscosity. When added to liquids it creates a more cohesive consistency that's easier and safer to swallow for individuals with dysphagia.
How do I use Naturally Thick?
Using our thickener is simple. Our portioned out packets should be added to 4oz of liquid, stir vigorously and wait for it to reach the desired consistency. Always follow the instructions on the package or as directed by your healthcare provider. We also recommend testing your drink to ensure it's been combined correctly and at your appropriate thickness before consuming.
Can I use it with hot and cold liquids?
Yes, our thickener is effective with both hot and cold liquids. However, be aware that temperature can affect thickening time and consistency. We always recommend testing to ensure it's at your appropriate thickness before consuming.
Safety
Is it suitable for people with allergies or dietary restrictions?
Our thickener is free from common allergens such as dairy, soy, and nuts. It's also gluten-free and suitable for vegan diets. Always check the ingredient list and consult with your healthcare provider if you have specific dietary concerns.
I'm having trouble swallowing, what should I do?
If you have difficulty eating, drinking, or swallowing pills, please share your symptoms with your doctor. Your doctor can refer you to a speech-language pathologist for evaluation and treatment. In the meantime, you can learn more about swallowing problems and general tips from a practicing speech-language pathologist on the Eat, Speak, & Think blog.
Ordering and Shipping
How can I order your product?
You can order our thickener directly through our website or from authorized retailers. We offer various package sizes to suit different needs.
Do you ship internationally?
Currently, we ship to the USA only. If your from a different country, please contact our customer service team to discuss potential shipping options.
Customer Support
What is your return policy?
We stand behind the quality of our product. If there is a quality issue, you can return unopened packages within 14 days of purchase for a full refund, minus shipping costs. Please contact our customer service team to discuss and initiate a return.
Can I get a refund if I'm not satisfied with the product?
Your satisfaction is our priority. If you're not happy, please contact our customer service team within 30 days of purchase. We'll work with you to resolve any issues or process a refund if necessary.
